Billing Procedures

Customers are billed monthly.  The meters are read in two reading cycles.  Cycle 1 is read around the 1st through the 7th and cycle 2 is read around the 15 through the 21st each month. The service period end date on your bill will tell you what date your bill was read.

We ask that you make sure that no pets are in the area of the meters on or around this date.  If the meter reader cannot get to your meter we will have to estimate your reading for that month which will normally be higher than a true reading.

All bills should be paid at our 400 West Main Street location.  Your payment should be received by the Clarksville Light and Water Company (CL&W) on or before the date shown.  Any bill not paid by the due date may be subject to late payment charges.  CL&W is not responsible for any payment which may be in transit on the due date.
Customer service lobby with workers ready to help
The drive thru portion of the Clarksville Light and Water Company building
If you wish to pay in person, the cashier windows and our drive-through facility is open from 8:00 a.m. to 5:00 p.m. Monday through Friday.  A night depository is available for after hour and weekend use. Please, check or money orders only in night depository (no cash).

If you choose to mail your payment, please send a personal check or money order to CL&W, PO Box 1807, Clarksville, AR.  Never send cash.  Be sure to include the payment stub from your bill.

You may also pay your bill by automatic bank draft. Please contact our business office to receive a bank authorization form and provide a canceled check.  This authorization will remain in effect until revoked by you. You will receive a copy of your monthly bill showing each month’s charges.